The Water Damage Restoration Process

When you experience a water damage, SERVPRO has their water damage process dialed in with qualified technicians and project managers to ensure your home or business gets back to normal. When you call SERVPRO for a water damage, our office staff will courteously take your call and dispatch your needs to our production management staff. They will send a qualified and highly trained water damage technician to your facility to begin the assessment and remediation. SERVPRO formulate a plan and discuss the needs with your adjuster to ensure our remediation plan is approved by your insurance. Demolition will be performed, if necessary, and drying equipment will be placed. Once dry, we will remove our equipment and leave your property ready for reconstruction services. If you experience a water damage in the New Orleans Area, give SERVPRO a call to see this process in action!

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Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.